Privacy Policy

Effective Date: 4^th July 2025

Last Updated: 4^th July 2025

DrACED ("we," "us," or "our") values the privacy of our users ("you" or "your"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.draced.com and use our services, including but not limited to study material, surgical videos, academic resources, forums, and other interactive features (collectively, the "Platform").

By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree with the terms, please do not use the Platform.

1. Information We Collect

We may collect the following categories of personal and non-personal information:

1.1. Personal Information

• Account Information: Full name, email address, password, username, profile picture.
• Communication Data: When you contact us, participate in forums or leave comments, we collect any data you provide.
• Payment Information: If you make purchases, we collect billing address and payment details (processed through third-party payment processors).
• Professional Information: Medical registration number, academic qualifications, institutional affiliations (optional and only if provided by the user).

1.2. Non-Personal Information

• Usage Data: Pages viewed, time spent, click data, referring URLs.
• Device Information: IP address, browser type, operating system, device identifiers.
• Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to improve user experience and analytics.

2. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage user accounts.
• To provide and improve our services and content.
• To personalize user experience and recommendations.
• To process transactions and manage subscriptions.
• To respond to user queries, support requests, and feedback.
• To monitor and ensure platform security and integrity.
• To send promotional and administrative emails (opt-out available).
• To comply with legal obligations and resolve disputes.

3. Sharing and Disclosure of Information

We do not sell or rent your personal data. We may share your information in the following limited circumstances:

3.1. With Service Providers

We may share information with third-party vendors who perform services on our behalf, including hosting, analytics, payment processing, and customer service.

3.2. Legal Requirements

We may disclose your information:

• In response to lawful requests by public authorities.
• To comply with legal obligations, court orders, or legal processes.
• To protect and defend our rights, property, or safety.

3.3. Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information only for as long as necessary for the purposes set out in this Policy, and as required by applicable law. User-generated content (e.g., comments, forum posts) may be retained longer for community integrity unless deletion is requested.

5. Data Security

We use appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• 6.1. Access and Correction: You may access or update your personal data via your account settings.
• 6.2. Deletion: You may request that we delete your personal data, subject to legal or legitimate business requirements.
• 6.3. Withdraw Consent: You may withdraw your consent to data processing where we rely on your consent.
• 6.4. Data Portability: You have the right to receive a copy of your data in a structured, commonly used format.
• 6.5. Opt-Out: You may opt out of receiving promotional communications at any time.

To exercise any of these rights, contact us at: draced@dragarwal.com

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy and revising the "Last Updated" date above.

12. Lawful Basis for Processing (for General Data Protection Regulation Compliance)

We rely on the following legal bases to collect and process your personal information:

• Your consent (e.g., for marketing communications).
• Performance of a contract (e.g., to provide account access and services).
• Legal obligations (e.g., tax, regulatory compliance).
• Legitimate interests (e.g., security, fraud prevention, service improvement).

13. Grievance Redressal (India-specific clause)

For any grievances related to your personal data or this Privacy Policy, please contact our designated Grievance Officer:

• Name: Kumaraguru Kathirvel
• Email: draced@dragarwal.com
• Address: 222, Parthasarathy Garden St, near Raj Park Hotel, Parthasarathypuram, Teynampet, Chennai, Tamil Nadu 600018.
• Phone: +91 9444444134

14. Contact Us

If you have questions or concerns regarding this Privacy Policy or our data practices, please contact: draced@dragarwal.com